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Your privacy is important to us

Mahalia Coffee has obligations under Australian privacy law about how we collect, use, and disclose your personal information and how we keep it secure. There are special additional requirements that apply when we handle or manage your payment information. 

In short we:

  • only collect the information we require to serve your needs;
  • don’t sell your information to third parties, and
  • only provide your information to third parties that help us serve you (eg transport firms), and only if they agree to keep your information private and not sell it to third parties.

Collecting your personal information

We will collect personal information from you directly, either through our website, information that you provide to us when interacting with our social media sites, or on any written forms that you send to us. We will ensure that we collect only the information that we require in order to provide you with our goods and services, and to improve the quality of our products and services.

We record personal information in order to send you updates, news and/or offers, if you provide us with your information for this purpose. You may opt-out of receiving marketing information by contacting us through the contact information shown below.

Using and disclosing your personal information

We use and share your personal information within the organisation in order to provide you with your requested product or service. In doing this, we may also need to share your personal information with third parties such as transport companies, and payment providers. Where we do this, we will ensure that the third party agrees to keep your private information confidential, and use it only for the purposes of providing the service required.

Our websites and social media sites collect aggregated, non-identifying statistics about usage, and we will use this information to improve our online services to our customers.

Mahalia Coffee may also disclose information to government or law enforcement agencies where is it has been provided with a legally binding demand requiring it to do so. Generally, we will let you know in writing if we have been required to make such a disclosure.

We do not sell, trade, or rent your personal information for any purpose.

Accessing and correcting your personal information

Upon request, we must give you access to the personal information that we hold about you, and take reasonable action to correct it if we consider it is incorrect.  You can make these requests using the contact information below

Making a complaint

You can complain to us in writing about how we have handled your personal information. We will respond to the complaint within 30 days. Our contact information is below

Contacting us about privacy 

Telephone: 08 8786 2778

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

In Writing: PO Box 297 Robe SA 5276