Refund and Returns Policy
We want you to love every cup. If something isn't right with your order, call us on 1300 389 487 during business hours or email sales@mahaliacoffee.com.au and we'll sort it out.
Damaged, faulty or incorrect orders
If your order arrives damaged, faulty, or isn't what you ordered (for example the wrong coffee or grind), please contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, at no cost to you.
Coffee and other food and drink products
For food safety reasons, we can't accept change-of-mind returns on coffee, tea, drinking chocolate or other food and drink products once they've been delivered.
Equipment and accessories
Unused equipment and accessories in their original packaging can be returned for change of mind within 30 days of delivery. Please contact us first and we'll send return instructions. Items sent back without contacting us first can't be accepted. Change-of-mind return shipping is at your cost.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Refunds
Once we've approved a refund, we'll refund your original payment method within 10 business days. Your bank or card provider may take a few extra days to show it. If it's been more than 15 business days since we approved your refund, please contact us at sales@mahaliacoffee.com.au.
