Refund and Returns Policy
We accept returns within 30 days of delivery.
To be eligible for a return, all items must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at sales@mahaliacoffee.com.au. You will receive return shipping instructions when you initiate your return.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can contact us on 1300 389 487 during business hours, or email for any return question at sales@mahaliacoffee.com.au
Damages and issues
If you receive a damaged or defective item, please contact us immediately at sales@mahaliacoffee.com.au with photos of the issue. We will arrange a replacement or full refund at no cost to you.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@mahaliacoffee.com.au
