Subscription Pricing and Cancellation Policy
How subscriptions work
When you subscribe, we send your order automatically at the frequency you choose: every 2, 3, 4, 6, 8, 10 or 12 weeks. You're charged for each delivery when it's processed. Subscriptions save 10% on coffee and drinking chocolate and 7% on coffee capsules, and every delivery ships free.
Skip, change, pause or cancel anytime
There's no lock-in contract. Manage your subscription from our subscription portal (we'll email you a secure sign-in link), or contact us at sales@mahaliacoffee.com.au. You can change your coffee, grind, size or delivery frequency, skip a delivery, pause, or cancel. Cancellations take effect immediately, and you won't be charged for later deliveries.
Discount codes
Subscriptions already include their subscription discount, so first-order discount codes (such as WELCOME) apply to one-off purchases only.
Pricing adjustments
From time to time we may need to adjust subscription prices due to changes in coffee costs, shipping or other factors. When a price changes, we'll email you at least 14 days before the new price takes effect.
During this 14-day notice period, you may:
If you take no action, your subscription continues at the new price after the 14-day notice period.
Payment method
You authorise us to charge your payment method on file for each recurring subscription order. Please keep your payment details up to date to avoid missed deliveries.
Contact us
Questions about your subscription? Email sales@mahaliacoffee.com.au or call 1300 389 487 during business hours.
